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Hi, I was a Kickstarter customer and my previous desk's cord to the motor had stripped during probably the 10th move to a new office/home. Instead of purchasing an entire new desk, I was given options where they looked to see if the cord from the old unit was still in stock, ultimately it wasn't, but then suggested that I buy a new frame and screw it in to the old desktop. It worked perfectly and I'm appreciative of their suggestions and help when other companies could have simply recommended I buy a brand new desk all together. Thank you to the Standdesk team for quality customer service which can be tough to come by otherwise in the online marketplace.