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Hi, I was a Kickstarter customer and my previous desk's cord to the motor had stripped during probably the 10th move to a new office/home. Instead of purchasing an entire new desk, I was given options where they looked to see if the cord from the old unit was still in stock, ultimately it wasn't, but then suggested that I buy a new frame and screw it in to the old desktop. It worked perfectly and I'm appreciative of their suggestions and help when other companies could have simply recommended I buy a brand new desk all together. Thank you to the Standdesk team for quality customer service which can be tough to come by otherwise in the online marketplace.
The first frame set that was shipped to me was woefully incomplete. The instructions were missing as well as vital parts such as screws and legs. Thankfully customer service was very responsive when I reached out to them and replaced the frame set. I am concerned about the shipping method, however, as both of the frame sets were received with the boxes themselves in bad shape. You may want to use sturdier boxing material, or a different carrier. The desk itself has been just fine and I am happy with it now that it has been fully assembled.