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I ordered the white oak walnut sit-stand desk. The item came in two shipments: the wooden top and the legs. While the wooden top arrived well packaged, the legs came in a box that looked as though it had a very rough journey. Opening the box revealed the same; one of the motors arrived with a broken case. I reached out to their customer service, who then ordered that a replacement unit be shipped to me. Unfortunately the replacement unit arrived and had two issues — it was the wrong color, and also had a broken motor. I contacted customer service again, who apologized and shipped another replacement. When it arrived, it was at an even worse condition than the first two. Since I had no confidence that a replacement would ever arrive in good condition, I instead asked to be refunded the price of the frame. I am now stuck with a normal desk, and three legs that have broken motors. Nevertheless, their customer service team (Rey) was very helpful and promptly arranged the refund. I am happy with their customer service team, and the wooden desk top. Unfortunately for me, I’m unable to enjoy a sit-stand desk from them.
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