Here’s How This Call Center Increased Productivity By 46% Using Standing Desks
Case Study Involving a Texan Call Center
Researchers at the Texas A&M Health Science Center School of Public Health have conducted a study that can shed light on how to increase productivity in a call center.
The researchers monitored workers in stand-capable desks and found that they were 46 percent more productive than their colleagues who used the standard, seated workstation in six months.
Reasons for Improved Call Center Efficiency and Productivity
He cited one study in which high school students were required to use standing desks for a year; they were later examined using brain scans and other cognitive tests, which showed that on average they gained a 10 percent cognitive improvement.
Cognitive skills are critical
Benden said that the increased productivity in workers who used stand-capable desks could be attributed to improved energy levels from standing and moving around as well as the reduction of physical discomfort, which ultimately has an impact on their mood and how they communicate with clients over the phone.